1. Introduction
Welcome to Rentfree ("we", "us", or "our"), a digital platform that facilitates connections between property seekers, landlords, and real estate agents within Nigeria.
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using Rentfree, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
Rentfree operates as a Data Controller in respect of your personal data.
Entity Name: Rentfree Ltd (RC-1876230).
Contact Email: info@rentfree.ng.
3. Information We Collect
We collect personal data necessary to provide and improve our services.
Information you provide may include full name, email address, phone number, and account credentials.
For agents and landlords (verification data), we may collect National Identification Number (NIN), Bank Verification Number (BVN), passport photograph, and Corporate Affairs Commission (CAC) registration details.
Technical and usage data may include IP address, device information, browser type and version, geolocation data, and usage activity or interaction logs.
4. Processing of Sensitive Personal Data
Certain data we collect (such as BVN and NIN) constitutes sensitive personal data under applicable law.
We process this data strictly for identity verification and fraud prevention, based on your explicit consent, and using enhanced technical and organisational safeguards.
We do not use sensitive data for marketing or profiling.
5. Lawful Basis for Processing
We process your personal data in accordance with the Nigeria Data Protection Act 2023.
- Consent: where you have explicitly agreed (for example, account registration and alerts)
- Contractual necessity: to provide platform services
- Legal obligation: to comply with applicable laws and regulations
- Legitimate interest: to maintain platform security, prevent fraud, and improve services
6. Log Data and Analytics
We collect log and diagnostic data when you use our platform. This may include IP address, device type, operating system, timestamps, and usage patterns.
This data is used to monitor system performance, detect and prevent fraud or abuse, and improve platform functionality.
We may use third-party analytics providers to assist in this process.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience.
- Essential cookies: required for platform functionality
- Analytics cookies: to understand usage patterns
- Advertising cookies: to deliver relevant content
8. Data Sharing and Third Parties
We do not sell your personal data.
We may share your information between users (for example, when a property inquiry is made), with service providers, and with law enforcement or regulatory authorities where required by law or to prevent fraud or criminal activity.
All third parties are contractually obligated to process your data in compliance with applicable data protection laws.
- Cloud hosting providers
- Analytics providers
- Payment processors
- Communication service providers (email and SMS)
9. Data Storage and Transfers
Your data may be stored on secure cloud infrastructure located in Nigeria or other jurisdictions such as the United Kingdom or European Economic Area.
Where personal data is transferred outside Nigeria, we ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data.
- Encryption of data in transit (SSL)
- Access control and authentication mechanisms
- Secure storage systems
- Monitoring and auditing of system access
11. Data Retention
We retain personal data only for as long as necessary to provide our services and comply with legal and regulatory obligations.
Where required, certain records may be retained for up to seven (7) years for tax, accounting, or legal purposes.
After this period, data will be securely deleted or anonymised.
12. Your Rights
Under applicable data protection laws, you have rights over your personal data.
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing for marketing purposes
- Request data portability
13. Children's Privacy
Rentfree does not knowingly collect personal data from individuals under the age of 18.
If we become aware that such data has been collected, we will take steps to delete it promptly.
14. Policy Updates
We may update this Privacy Policy from time to time.
Where changes are material, we will notify users via email or through the platform.
Continued use of the platform after such updates constitutes acceptance of the revised policy.
15. Contact
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) at info@rentfree.ng.
